Indicadores para la medición del desempeño administrativo en microempresas de Paraguay
Palabras clave:
microempresas, gestión administrativa, medición del desempeñoResumen
Los sistemas de medición del desempeño son ampliamente utilizados por las grandes empresas, pero muy poco difundidos en el sector de las microempresas. Estos sistemas constituyen herramientas necesarias para tomar decisiones informadas de una manera correcta y racional. El objetivo de este estudio es determinar los indicadores necesarios para medir el desempeño de las microempresas participantes. En este artículo se presenta una revisión bibliográfica sobre los sistemas de medición del desempeño y sobre los modelos específicos disponibles para las microempresas. Además, a partir de los resultados de un estudio previo sobre las necesidades administrativas de gerentes y propietarios de microempresas, se plantea un modelo adaptado para la medición del desempeño administrativo antes y después de la implementación de un sistema informático de gestión, a través de instrumentos que fueron desarrollados en base a la identificación y análisis de necesidades. Como resultado de esta investigación se obtienen 51 indicadores para 8 dimensiones a ser incluidos en el instrumento de medición para la fase previa a la implementación, y otros 23 indicadores para 5 nuevas dimensiones que son incorporadas para la medición en la fase posterior a la implementación de un sistema informático de gestión en las microempresas participantes.
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