Evaluation of the quality of nursing care in a private institution in the period august / september 2021

Abstract

It is important to analyze from the point of view of quality management and patient safety where nursing care is considered a unifying element because it does not allow the development of discipline, it requires professionals to work with a method 
systematically evaluating care and position nursing professionals as an important part of the health team. This quality of service can be measured through a quality indicator that also serves to measure the degree of customer satisfaction. Aiming to evaluate the quality process of nursing practices that contribute to the safety of patients.It is important to understand that quality and patient safety must be addressed as a continuous process, allowing measurements that translate into significant improvements and that can lead to intervention programs.Concepts such as quality of care, care management, quality indicators to measure the degree of satisfaction of the professional and the client were reviewed.