LA INSERCIÓN DE TECNOLOGÍA DE INTELIGENCIA ARTIFICIAL EN LA ADMINISTRACIÓN PÚBLICA Una revisión integrativa de la literatura
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Esta revisión integradora de la literatura tiene como objetivo analizar el estado actual de la investigación sobre el uso de la inteligencia artificial (IA) en el sector público, destacando la importancia de una gobernanza adecuada y consideraciones éticas para su implementación. Se adoptó un enfoque bibliométrico, analizando 251 artículos disponibles en la Web of Science. Entre estos, se seleccionaron 41 artículos para una revisión más detallada. Luego de un análisis bibliométrico preliminar, se procedió a la lectura de los artículos elegidos, seguido de la codificación y categorización del material. El estudio enfatiza la necesidad de sistematizar los avances de la IA en el sector público, abarcando sus aplicaciones y resultados, destacando también la importancia de una gobernanza adecuada y ética para su implementación. Al examinar los artículos, se prestó cada vez más atención a la gobernanza de la IA en la administración pública, considerando los riesgos y desafíos asociados con su implementación. El estudio reconoce la importancia de las estrategias y tecnologías emergentes para la gestión pública, destacando el potencial transformador de las tecnologías digitales. Sin embargo, señala la escasez de investigaciones sobre IA en el sector público y la necesidad emergente de sistematizar sus avances y resultados.
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