Users Expectations about nursing care actions

Abstract

ABSTRACT

Introduction: The expectation about professional nursing care actions is what the user
expects from nursing care. The professional nurse provides a service of vital importance in
the development of competencies, dependent and independent functions and of nurse-patient
relationships at the outpatient clinic of the clinical medicine department of the Nuestra Señora
del Rosario Hospital in Abra Pampa, province of Jujuy, Argentina, in the year 2019. Objective:
To identify the users’ expectations about the independent and dependent activities and the
nurse-patient relationships. Method: A cross-sectional, descriptive, observational study was
carried out, which included people over 17 year old of both genders. The sample was composed
of 96 individuals who were interviewed through a semi-structured survey, which included
the dependent and independent nursing care actions and nurse-patient relationships. Results:
Regarding independent actions, 32.3 % of users expected safety, while 7.3% expected quickness.
Regarding dependent actions, 46.9 % of users expected safety regarding the administration of
injectables and healing, while 8 % expected not to feel pain. According to the data, 21 % of
surveyees expected comprehensible information, 16.5 % of them expected concrete information
and 15 % clear information. Besides, 35.5 % of the participants expected friendly treatment
and 20.4 % expected fair treatment. Discussion and Conclusion: It was possible to know the
users’ expectations about nursing care actions of the nurse as a professional who provides
a service of vital importance at the outpatient clinic by encouraging individuals to maintain
and boost their health and by taking care of ill and healthy people. According to Gomis, it is
expected that the nursing professionals’ attention displays technical ability, quality, efficacy
and efficiency. At the same time, it coincides with Torres Esperón and Urbina Laza claims,
quoted by Espinoza Carrión. They state that said actions are the ones performed by the nursing
personnel as delegated by other professionals.